Terms & Conditions
Before placing order at WinRaz Store you (Client) must understand and agree by the terms and conditions shown below;
Any attempt to modify, supplement, alter or amend these terms & conditions by the Customer will be consider a material alteration of this agreement and WinRaz Store reserves the right to make changes to this site and these terms and conditions at any time, without prior notice.
At WinRaz Store, We accept PayPal, Payoneer, Skrill (MoneyBookers), Bitcoin, Wire Transfer, Western Union, MoneyGram etc., You can also pay us with all credit cards using PayPal service, For which you should select PayPal as payment method. Usually after confirm your order placement, We process orders being provided our payment details manually as soon as possible.
If You get a message that your transaction is declined please do not try to process it again but contact our Support team.
Prices & Availability
All prices on our website are quoted in US dollars (USD).
Because of the fast-moving nature of the industry, prices and availability are subject to change without notice.
Soft Buy is unable to issue price adjustments due to manufacturer price changes after date of original sale.
We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice.
We cannot sell many software products to re sellers, all website orders with an individual product quantity over 5 are subject to review and cancellation.
Please note that the transaction fee (about 5.50 US dollars) will be added to the order amount.
You will receive an email with all necessary information such as login and password to login in customer area (there you will be able to get download links, installation and activation instructions).
The access to the customer’s area will be given within 1 hour after the order has been placed.
ATTENTION: Almost always our Support team can solve ANY problem you got with purchased software, therefore first of all please try to ask them to help you.
Refund can be issued in the case of unsolvable problems with a software.
Charge back Policy
Charge back is bad thing bor both sides (for You and for our store) in 100% occasions, because if you would like to get your money back - just place refund request thru our Help Desk system.
It is very important to provide working e-mail address for all communications with the Support team and our Store.
If charge back was performed by you, our Store needs to perform the following:
If fraud is suspected, we report the case to the FBI Internet Fraud Complaint Center and BBB;
Initialize legal proceedings against you to recover the order amount.
By placing an order with us, You indicate that you have read and understand our terms.
You also indicate that you understand and accept any limitations of the particular product type(s) you are purchasing.
Please note that we sell only downloadable copies of software, it means that we does not ship boxed versions of software and paper documentation. Also please note that you will not be able to get a support from manufacturer and register your product online, because you're buying OEM software. You will be able to download software from special download area which will be created after a successful order.
Software products comes as ZIP archives (you will have to extract it first using any archiver, i.e. 7-zip) or as ISO image files (in this case you will have to burn downloaded ISO image file to DVD disk or mount it to virtual drive. You will get step-by-step instructions in your customer area).
You reserve the right to exchange the software (no more than 2 times) provided that you have already asked for help and the problem with the purchase has not been solved by the Support team.
Soft Buy does offer technical support to the customers.
We will gladly help you with the following processes: downloading, installation, activation.
Please browse through the FAQ section for an answer before writing to our Support team.
If you cannot find an answer in the FAQ, please leave a ticket (which contains only Your problem) with the type of question (preferable method), you can do this from your customer area.
Minimum system requirements are provided for all software items we sell.
By placing an order for software, You agree that the computer system on which you intend to install the software meets or exceeds all minimum system requirements.
This website takes every precaution to protect our users' information. When users submit sensitive information via website, your information is protected both online and offline.
When our registration/order form asks users to enter personal information, that information is encrypted and protected by us.
We did not collect sensitive details (Such as Credit Card or Bank Details) on our site, So you (Client) don't need to worry about submitting financial details on protected payment gateway sites, such as;PayPal, Payoneer, Perfect Money, Skrill and Blockchain etc.
We need some personal information (such as your Name, phone number, address) in order to dispatch physical products. We will take all reasonable efforts to keep this personal information safe and will not sell or give such information to third parties, except if requested by government authorities. This does not apply to anonymous data for statistical purposes. We do not collect or store any financial information.
Access to Resolve an Issue
WinRaz Store has a technical team with full of experience to provide support with excellent services to our broad range of customers. We need your PC information to resolve any error, You can submit your complain via Telephone, email or Live chat via Skype, After that, about 24/7 our technical team contact with you via Skype or team weaver.